How much will my delivery cost?
Our standard delivery charge is just £4.95 to the UK Mainland no matter how many items you order. Heavy or over-sized items requiring special delivery attract a supplementary delivery charge and are marked with the following symbols or
Please refer to the table below for details of our delivery charges and estimated delivery times:
|Standard delivery (UK Mainland)||£4.95|
|Standard delivery (Northern Ireland, Scottish Highlands, UK Islands, Channel Islands (except Jersey) & BFPO||£6.95|
|Express next-day delivery is available on all items marked for just £6.95 per order. All items in your order that are eligible for express delivery will be automatically delivered next-day. Any other items where express delivery isn't available will be delivered as soon as possible. (Express delivery is not available to the following postcodes GY, HS2, IM, JE, KW16-17, PA61-PA75, PA78, PH30, PH41-PH44 and ZE2-3). A signature is required upon receipt. Please note all delivery costs are non-refundable.||
|Supplementary delivery charge per heavy/oversized item (All areas*)||+£15.00|
|Supplementary charge for delivery of a heavy item (All areas*) Don't worry we won't turn up unannounced. If the item you have purchased is particularly heavy or bulky our courier will call in advance to arrange a mutually convenient delivery date (Mon-Fri only). If you have shopped with us before you can check we have your most up to date phone number in the My Account section of our website.||+£30.00|
*Regrettably red lorry items cannot be delivered to BFPO addresses
How long will it take my order to reach me?
The majority of our in stock orders are delivered within 8 days, although we do ask you to allow between 14 and 28 days for delivery as some items are despatched to you directly from one of our trusted specialist suppliers. If you have selected Express Delivery and ordered before 2pm, then your order will be delivered during the next working day.
We will confirm receipt of your order immediately. Within 48 hours of placing your order we will additionally e-mail you a detailed order acknowledgment which will contain further details of the status of your order, including a tracking number to enable you to track the delivery direct to your door.
Can I send an order to a different delivery address?
When you place your first order with us, for security reasons and to protect you from fraud we can only despatch it to your credit card billing address. On your second and subsequent orders we are happy to despatch to alternative addresses.
I’m ordering several items: will they arrive at the same time?
Although we hold some products in our warehouses, some of our product range is sent to you directly from our trusted specialist suppliers. This means that items will not necessarily arrive at the same time.
When will my express delivery item arrive?
The order deadline for our next-day Express Delivery varies according to the product. The earliest cut-off time is midday and for most of the products as late as 6.00pm. Check each product for the actual cut-off time. Monday-Friday next day delivery excludes weekend delivery (an order placed after 6.00pm on a Friday will be delivered on the following Tuesday).
Only items marked are eligible for this service. Other items come from our trusted specialist suppliers and will take longer to be delivered even if ordered at the same time as items eligible for express delivery.
The Scottish Highlands, N. Ireland and UK Islands may take an extra day to deliver. We regret that this service is not available to the Channel Islands.
All express delivery orders require a signature on receipt.
Do I have to pay a separate delivery charge on every item I order?
No. There is only one, flat rate charge for standard delivery no matter how many items you order. The only exceptions to this are items marked with a red lorry symbol that attract a supplementary delivery charge due to their size and/or weight.
What happens if I am not at home when your courier calls?
Our couriers will attempt to deliver your order up to three times. They can also leave your goods in a designated safe place.
Express delivery orders may require a signature on receipt.
Can I order from overseas and do you deliver outside of the UK?
The Original Gift Company is pleased to accept orders from anywhere in the world, however we are currently only able to deliver to UK addresses. Regrettably we are unable to export to Eire or Jersey. We can deliver to the other Channel Islands however are obliged to levy an administration charge equivalent to the amount of VAT that would have otherwise been refunded.
Do you deliver to BFPO addresses?
Yes, but please ensure that you use the manual address option when inputting your delivery address details to clearly advise us of which BFPO address to use. We are currently unable to deliver red lorry items to BFPO addresses.