What is my username?
This is the Login name that you created when you first registered with our website - it will be the email address that you used to register. Please note, if you have told us of a change to your email address since you first registered this will not have changed your Login email address.
I am having difficulty using the website - what should I do?
What are cookies?
Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Examples of data collected by cookies includes your name and email address.
What is your privacy and security policy?
The information we learn from you, either from information you give us, automatic information we have gathered from cookies or email activity or information we have gathered from other sources helps us personalise and continually improve your shopping experience at Scotts of Stow.
We are a part of Scotts & Co. Ltd, whose brands include Viva Direct, Scotts of Stow, Bloom, Ancestral Collections, The Traditional Garden Supply Company, Artigiano, The Original Gift Company and Expert Verdict. Scotts of Stow respects the privacy of visitors to our sites and strives to provide you with an enjoyable, secure, and personalised experience.
We do occasionally make our mailing list available to other carefully selected organisations whose products and services may be of interest to you. In these instances, under no circumstances do we pass on email addresses or telephone numbers.
If you prefer not to be included in such mailings, please write to The Original Gift Company, Cotswold House, 1 Crompton Road, Groundwell, Wiltshire SN25 5AW.
At Scotts of Stow, we are committed to protecting the security and confidentiality of your personal information by providing you with a safe and secure transaction environment when booking online.
www.theoriginalgift.co.uk uses the most reliable SSL. 128-bit Secure Socket Layer (SSL) encryption is the de facto cryptographic standard that we use for securing data communication between the browser and our website. Digital certificate technology is used to ensure transaction privacy, message integrity and server-side authentication. SSL comes in two key sizes, 40-bit and 128-bit, which refer to the length of the "session key" generated by every encrypted transaction. The longer the key, the more difficult it is to break the encryption code. Any software with encryption features having key lengths over 40-bit is considered strong encryption by the U.S. Government. www.theoriginalgift.co.uk uses Comodo 128-bit encryption to encrypt sensitive data on this site.
What is the credit card security valuation or CV2 number?
This is a 3 digit security number which can found on the back of your credit or debit card. Please only use the last 3 digits of the security number.