Returns & Refunds
- What is your returns policy for The Original Gift Company?
- What is your returns policy on customised or personalised products?
- How do I return an item?
- Where do I return my items?
- When do I get a refund once I have returned an item?
- How do I return wine and alcohol items?
What is your returns policy for The Original Gift Company?
You can return items to us for a "goodwill" refund or exchange. All we ask is that the item is returned to us within 14 days, unused, in its original packaging together with proof of purchase and in a fully resaleable condition.
Once the packaging has been opened on the following products, for reasons of hygiene and safety we are unable to refund or exchange them unless they are faulty: pierced earrings, software, DVDs, self-assembled furniture, personalised and perishable items as well as hygiene-sensitive items, including pillows, mattress toppers and duvets. This guarantee does not affect your statutory rights.
may be returned at the time of delivery without incurring any additional charge. If subsequently you wish to return an item, a collection charge will be incurred at the same rate as the original delivery charge.
The company does not pay returns postage. Returned parcels remain the customer's responsibility until safely received by us. Additional parcel insurance is recommended when returning goods valued at over £30. Please note if any goods which form part of a bundle offer are returned for a refund, then the remaining items will revert to their normal catalogue price and you will be refunded accordingly.
What is your returns policy on customised or personalised products?
Products which are defined as customised, bespoke or personalised are manufactured according to the customers' specifications, and therefore are
non-returnable unless faulty.
Colour Options on Bespoke Furniture
: Due to the limitations and inconsistencies of various display monitors, the colours you see on your screen may not be a totally accurate reproduction of the actual product. We strive to make our colours as accurate as possible, but online and printed images are intended as a guide only and should not be regarded as absolutely correct. If you would like to see a fabric swatch prior to ordering our bespoke furniture or headboards, please call customer services on *.
How do I return an item?
If you have any queries regarding returns please telephone: 0344 482 2112*. Any items received damaged must be notified by telephone within 5 days of receipt. Please follow the simple instructions that we send with your order.
Where do I return my items?
Please ensure you include the order number and your name & address inside the parcel, otherwise your replacement or refund will be delayed. The address to send returns to is:
Returns Dept
Unit 1
Crompton Road
Groundwell
Wiltshire
SN25 5AW
When do I get a refund once I have returned an item?
When we have received the items back into our warehouse, refunds will be credited back to you in using the same method with which you originally paid.
How do I return wine and alcohol items?
If you are returning alcohol you must call customer enquiries on *. We cannot accept returns without prior notification.
All wines are dispatched on our behalf by Prestige Cellars Ltd and Intervino Ltd.
*Charges to 03 numbers are the same as standard UK landline numbers starting in 01 or 02. Calls to 03 numbers are often included in bundled minutes and unlimited call packages. Please contact your provider for more information. Other networks and mobile providers may vary. Charges to 0844 numbers cost 7p per minute plus your telephone company’s access charge. All calls may be monitored and recorded for training purposes.
